Can I change/add a name to my property?
Yes, if your property already has a name you can change it. If
your property only has a number, you can add a property name
that will be held as an alias, the number will remain as the
primary address. If you add or change a property name
you should contact
our
street naming and property numbering team who will update all
interested parties.
I have a property name and number, can I use the name
instead of the number?
The property number is the primary address, the name is regarded
as an alias and must be used in conjunction with the number. The
name cannot be used instead of the number.
I have a property number, can I remove this and use a
name instead?
No, a name can be added as an alias but the property number will
remain as the primary address.
The street nameplate is missing/incorrect can this be
replaced/corrected?
Contact our
streets and open spaces team if you have any queries about
street name plates.
I have a query regarding my post code/the delivery of
mail, who can help with this?
Contact the Royal
Mail on 09063 021 222 (Monday to Friday 8am to
6pm) for queries regarding post codes.
How do I register a new build/development?
Please complete a
street
naming and property numbering request form or email
strnames@n-somerst.gov.uk
details of the development along with a site plan, location plan
and a copy of the planning permission. Details of floor levels will
also be required for developments with flats/apartments.
My new build/s have been allocated an address but they
do not appear on the Royal Mail database, why is this?
When an address is allocated to a new property, the
Royal Mail must be informed
that the dwelling is built or occupied before they can release the
address onto their database, contact them on 08456 011 110.
How long does it take to allocate an
address?
Once payment has been received, we will aim to complete your
request within:
- 7 days for infill property
- 7 days for 1-6 plots
- 14 days for 7-30 plots
- 26 days for 36+ plots
Is there a charge for the street naming and property
numbering service?
Yes, you can download a copy of our
charges (pdf, Jun 11, 73KB).
How do I pay for the service?
Download a copy of our
charges (pdf, Jun 11, 73KB) to find out how
to pay.
Why do you charge for street naming and property
numbering services?
From 1 July 2011 we charge for the discretionary
services that we provide on a 'not for profit' basis in
line with other local authorities. The fees charged are on a cost
recovery basis only.
Who do you notify of my new or amended
address?
We will notify interested internal and external parties
including the Royal Mail,
emergency services, public utilities companies, national land and
property gazetteer and other government departments. Addresses will
not be allocated until the appropriate fee has been received.
What will happen if I decide not to use your service to
allocate an address to my property or development?
The Royal Mail will not
assign a post code until we have notified them of the official
address. You are likely to experience problems receiving mail and
deliveries or ordering from internet based companies if your
address is not registered with the
Royal Mail.
If I decide not to use the street naming and property
numbering service, who will you notify of my new or amended
address?
For reasons of public safety we will inform the emergency
services of the new or amended property/properties only. The
address will not be recognised by
Royal Mail and other
parties, this may cause difficulties obtaining services, receiving
mail and ordering from internet based companies.
Can I change my address and tell Royal Mail
myself?
The Royal Mail will not
accept new or amended property details from any organisation other
than the local authority. It is also important that your address is
correctly registered with the council so the information can be
passed on to the emergency services as well as
Royal Mail and other
interested parties.
Do I have to pay each time I want to update the name or is
it a standard one off fee?
Yes, the fee will be due each time a property is renamed.
Is there a fee to remove a property name?
Yes, there is a fee for all street naming and property numbering
services.
If I give my house a name and decide I don't like it am
I entitled to a refund or be charged again if I changed
it?
The fee for changing a property name will be payable each time
the name is changed.
