We aim to provide the highest quality Continuing
Professional Development (CPD) service and provision through
the development and implementation of a customer service and
needs-led approach.
To achieve the highest quality service and ensure customer
satisfaction it is important that service users can address issues
of concern and support the continuous improvement of service
provision.
If any service user wishes to provide constructive feedback, praise
or complaint about service provision this should be done in written
form in the first instance to our
Senior Development Adviser.
If having followed this action any service user is not satisfied
with the response our
Head of Strategy, Commissioning and Performance should be
contacted in writing.
All communication should contain the following information:
- State clearly if the communication refers to constructive
feedback, praise or complaint
- The names and roles of the sender
- The aspect of the service provision the communication refers
to
- The dates, times and places of the aspect referred to as
appropriate
- The nature of the constructive feedback, praise or
complaint
- The evidence that supports the constructive feedback, praise or
complaint
All communications will be acknowledged and responded to in an
appropriate manner.
